Services
Services
JD Security Services undertake short or long term contracts to suit your requirements, working with you at all times at cost effective rates to fit your budget.
Locations We Can Cover
- Residential
- Commercial
- Industrial
- Special Events
With our facilities, knowledge and experience we are able to provide security cover in all of these situations.
Customer Care
JD Security Services Ltd endeavours to provide exemplary levels of service to all of our customers. It is our intention to ensure that every customer and consumer can expect the highest quality of service and to be treated in a courteous and friendly manner at all times.
As a Company with a strong culture of continuous improvement, we are constantly reviewing our internal processes and improving on our service where we can. In order to do this effectively, we will monitor this process by:
- Provide you with full details of how to make a complaint
- Provide a transparent and effective Complaints Management system in accordance with BS ISO 10002.
- Monitor complaints and learn from our mistakes
- Carry out "mystery shopper" exercises at regular intervals
- Use customer satisfaction surveys to regularly gather customer feedback and publish the results.
- Establish regular meetings with Customers and complete Service Level Agreements ensuring that targets are met and wherever possible exceeded.
- Provide effective mechanisms to engage with Cosumers where possible and harvest their feedback for the betterment of the service provided.